Refund & Return Policy

Elevated Designs Refund Policy

At Elevated Designs, every item is custom-made and personalized specifically for each customer. We take pride in delivering high-quality products and exceptional service.

Please review our refund policy before placing your order.

Custom Orders

Due to the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds on custom-made items, including but not limited to:

• Custom t-shirts and apparel

• Hats

• Cups and drinkware

• Promotional products

• Sublimation products

• DTF transfers

• Personalized graphic design services

Order Approval

Customers are responsible for carefully reviewing all design proofs, spelling, colors, sizes, dates, and customization details before approving production.

Once final approval has been given and production has begun, changes cannot be made.

Damaged or Defective Items

If your order arrives damaged, defective, or if we made an error on your order, please contact us within 3 business days of receiving your item.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged or incorrect item

Once reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

Cancellations

Orders may be canceled within 24 hours of purchase, provided that production has not started.

Once production has begun, cancellations cannot be accepted.

Shipping Delays

Elevated Designs is not responsible for delays caused by shipping carriers, weather conditions, holidays, or other circumstances beyond our control.

Contact Us

If you have questions regarding your order, please contact us.

Elevated Designs

Email: admin@heirloomlaserstudio.com

Phone: (225) 955-9979

Business Hours: Monday - Saturday 9am - 7pm CST

Thank you for supporting our small business. We appreciate the opportunity to create custom products that help bring your vision to life.